Rm20 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how rm20 collects, uses, stores, and safeguards users’ personal information in Malaysia. By using the rm20 platform, you agree to the practices outlined here. We are committed to maintaining your privacy at all times.
Effective date: 1 January 2026. This policy may be updated from time to time.
What Information Does rm20 Collect?
When you register or use the rm20 platform, we collect certain categories of information to ensure our services function smoothly and securely:
- Account information: Full name, phone number, email address, and encrypted password.
- Payment information: Transaction details in MYR, payment methods used (TNG eWallet, FPX), and records of deposits and withdrawals. Full account numbers are not stored directly by rm20.
- Device and browser information: Device type, operating system, browser version, IP address, and language settings. This data is used to detect unusual access and ensure platform compatibility.
- Usage Data: Pages visited, games played, session duration, and user interaction patterns on the platform. This data helps us continuously improve the user experience.
- Cookies: Small files stored on your device to maintain login sessions and save user preferences.
What Is This Information Used For?
Rm20 uses the collected information solely for the following purposes:
- Processing account registration and verifying user identity before transactions are permitted.
- Processing deposits and withdrawals securely and accurately in MYR.
- Detecting and preventing fraud, illegal activities, or platform misuse.
- Compliance with applicable laws and regulations in Malaysia.
- Providing responsive customer support whenever users reach out to us.
- Sending notifications related to your account, transactions, or relevant campaigns—not for third-party marketing without consent.
- Improving platform functions and interface based on aggregated usage data that does not identify individuals.
Rm20 does not sell or disclose users’ personal information to advertisers or external marketing companies.
Cookies & Tracking Technologies
The rm20 platform uses cookies and similar tracking technologies to enhance user experience. There are two main types of cookies used:
- Session Cookies: Automatically deleted when you close your browser. Used to maintain your logged-in status during an active session.
- Persistent Cookies: Stored on your device for a set period. Used to recognize devices previously logged in and to save language or display preferences.
You can manage or block cookies via your browser settings. However, blocking cookies may affect some functions on the rm20 platform, including automatic login verification.
Rm20 does not use third-party cookies for advertising. All data collected via cookies is solely for internal platform use.
Data Storage & Security
User data security is rm20’s top priority. We implement multiple layers of protection to keep your data safe:
- All communications between your device and rm20 servers are protected by SSL/TLS encryption.
- Passwords are stored as non-reversible hashes, not in plain text.
- Access to user data within rm20's internal systems is restricted to authorized personnel only.
- Threat detection and security monitoring systems operate continuously to identify suspicious activity.
User information is retained only for as long as necessary for operational purposes and legal compliance. Once accounts are closed and legal obligations fulfilled, unnecessary data is securely deleted following rm20’s standard procedures.
Information Sharing with Third Parties
Rm20 does not share users’ personal information with third parties for commercial or marketing purposes. However, limited sharing may occur in specific situations:
- Payment Providers: Transaction details required are shared only with payment providers such as TNG and FPX-processing banks to complete transactions.
- Legal requirements: rm20 will disclose information if required by court order, law enforcement, or regulatory bodies with jurisdiction in Malaysia.
- Fraud prevention: In cases of suspected fraud or money laundering, relevant information may be shared with the appropriate authorities.
All information sharing is subject to strict limits and only for specified purposes. rm20 ensures all third-party partners comply with equivalent data protection standards.
User Rights Regarding Personal Data
As an rm20 user, you have the following rights regarding your personal information:
- Right of access: You may request a copy of the personal information rm20 holds about your account.
- Right to correction: If information is inaccurate or outdated, you can request corrections via account settings or customer support.
- Right to deletion: You may request deletion of your personal data when closing your account voluntarily, subject to applicable legal record-keeping obligations.
- Right to object: You may object to the processing of your information for purposes unrelated to account management or legal requirements.
To exercise any of these rights, contact the rm20 support team through the available channels on the platform or via our support email.
Policy Changes & How to Contact Us
Rm20 reserves the right to update this Privacy Policy anytime to reflect changes in laws, technology, or platform operations. The latest version will always be available on this page. The effective date shown at the top indicates the currently applicable version.
Users are advised to review this page regularly. Continued use of the rm20 platform after changes are published constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, or wish to exercise your personal data rights, please contact us at:
- Support email: [email protected]
- Live chat within the rm20 platform (available 24/7)
- References FAQ section for answers to common questions about privacy and account security
The rm20 team strives to respond to all privacy-related inquiries promptly and clearly explain how your data is managed.
Ready to Start with rm20 Today?
The rm20 platform is designed for Malaysian users prioritizing security, convenience, and transparency. Register an account and enjoy a fully protected entertainment experience.